Q: Will I still be able to walk up and camp or will I always need a reservation?
A: Yes, you may still enjoy walk-up camping. Some sites will remain first-come, first-served.
Q: Will California State Parks still use ReserveAmerica at any of the state park units?
A: No. As of August 1, 2017, California State Parks will no longer use ReserveAmerica. ReserveCalifornia™ will be the new platform for making state park camping and tour reservations.
Q: Will the new service have my reservation that I made a few months ago?
A: Yes. All reservations made through the ReserveAmerica Call Center or website will be transferred to ReserveCalifornia™ and viewable on August 1, 2017.
Q: Will my customer account from ReserveAmerica transfer to the new system?
A: No, customer accounts from ReserveAmerica will not transfer to the new system. Starting August 1, 2017, visitors will be asked to create a new visitor profile on ReserveCalifornia™. Information on how to create the new profiles is coming soon. Please visit www.ReserveCalifornia.com ™ and subscribe for email updates. For now, visitors are encouraged to continue using Reserve America as usual.
Q: Will I be able to make reservations over the phone on the new system?
A: Yes, visitors will be able to make reservations over the phone on ReserveCalifornia™. Starting August 1, 2017, the public will have access to the ReserveCalifornia™ Customer Contact Center. The Customer Contact Center will be available seven days a week from 8 a.m. until 6 p.m. (except New Year’s Day, Thanksgiving Day and Christmas Day).
Q: Will more state parks have reservations available online on ReserveCalifornia&trade?
A: Yes, an additional 41 state parks will be added to the new service. The parks will be added incrementally through 2018. Currently visitors are able to book at 110 parks.
Q: When should I start making reservations on the new system?
A: Visitors will be able to start making their reservations using ReserveCalifornia™ starting August 1, 2017 at www.ReserveCalifornia.com™.